Privacy Policy – Your Data, Protected at Winoh

At Winoh, we handle your personal information with full honesty and care. This Privacy Policy explains what data we collect, why we need it, and how we keep it safe — so you can play with peace of mind.

Last updated: July 1, 2025

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Your Privacy is Built Into Everything We Do

From your first sign-up to every bet you place, Winoh's privacy framework is designed to give you full control and confidence.

Data Security First

We use industry-standard SSL encryption and multi-layer firewalls to protect every piece of your personal information stored on our servers.

No Unnecessary Sharing

Winoh never sells or rents your data to third parties. We only share information when required by Philippine law or our licensed payment providers.

You're in Control

You have the right to access, correct, or request deletion of your personal data at any time. Just reach out to our support team.

Transparent Communication

We will always notify you of any significant changes to this Privacy Policy through your registered email or via an in-app notice.

Secure Local Payments

All payment data processed via GCash, Maya, GrabPay, and local bank transfers is handled by PCI-DSS compliant processors — your financial info stays private.

Philippine Law Compliant

Winoh operates in full compliance with the Data Privacy Act of 2012 (Republic Act 10173) and all applicable PAGCOR regulations.

1. Introduction

Welcome to Winoh. We are committed to protecting the privacy of every player who signs up and participates in our platform. This Privacy Policy covers all services offered under the Winoh brand at winoh.best, including online sports betting, casino games, Pusoy, virtual sports, and all promotions and VIP programmes.

By creating a Winoh account and using our services, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this document, please do not use our platform. For any questions, you may reach us at support@winoh.best.

Winoh takes its responsibility seriously under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We act as the personal information controller for all data collected from our users.

2. Information We Collect

When you register and use Winoh, we collect several types of personal information to provide you with a safe, personalised, and compliant gaming experience. This includes:

  • Identity Information: Full legal name, date of birth, gender, and government-issued ID (e.g., Philippine passport, SSS ID, PhilSys ID, or UMID) for Know Your Customer (KYC) verification.
  • Contact Information: Email address, mobile number, and residential address in the Philippines.
  • Financial Information: GCash or Maya account number, BDO/BPI/UnionBank account details, Visa/Mastercard card details (last 4 digits only), and transaction history within the Winoh platform.
  • Account Information: Username, password (stored in hashed format), account preferences, game history, betting records, and VIP tier status.
  • Technical Information: IP address, browser type and version, device type and operating system, session timestamps, cookies and local storage data, and referral source.
  • Communications: Any messages, feedback, or support requests you submit to our team through email or live chat.

We do not collect sensitive personal information such as health data, religious beliefs, or political affiliations unless strictly required by law.

3. How We Use Your Information

Winoh collects your data for clear, legitimate reasons. We use your personal information to:

  • Create and manage your Winoh account
  • Verify your identity and age as required by Philippine gaming regulations
  • Process deposits and withdrawals through GCash, Maya, GrabPay, InstaPay/PESONet, and Visa/Mastercard
  • Deliver personalised promotions, bonuses, and VIP Club rewards based on your activity
  • Detect and prevent fraud, money laundering, and underage gambling
  • Comply with PAGCOR licensing requirements and government reporting obligations
  • Improve our platform based on usage patterns and player feedback
  • Send you important account notifications and promotional updates (you can opt out of marketing messages at any time)
  • Provide customer support and resolve disputes efficiently

We only process your data when we have a lawful basis to do so — such as contract performance, legal compliance, or your explicit consent.

4. Cookies and Tracking Technologies

Winoh uses cookies and similar tracking technologies to make your experience on our site smoother and more relevant. Here's a quick breakdown:

  • Essential Cookies: Needed to keep you logged in and navigate the platform securely. These cannot be disabled.
  • Analytics Cookies: Help us understand how players use Winoh — which pages are popular, where drop-offs happen, and how to improve things.
  • Preference Cookies: Remember your settings like language preference and game choices so you don't have to re-enter them each time.
  • Marketing Cookies: Used to show you relevant promotions and bonus offers tailored to your activity on Winoh.

You can control cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect platform functionality. We do not use cookies to track your activity on unrelated third-party websites.

5. Sharing and Disclosure of Personal Data

Winoh respects your right to privacy. We do not sell, trade, or rent your personal information to any outside party. We may share limited data only in the following situations:

  • Payment Processors: To complete deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, or Visa/Mastercard banking partners — only the data needed to process the transaction is shared.
  • Identity Verification Partners: Licensed KYC providers who help us confirm your identity and age in compliance with PAGCOR requirements.
  • Legal and Regulatory Authorities: When required by Philippine law, court orders, or government agencies including PAGCOR, AMLC, or the NPC.
  • IT and Security Providers: Trusted technology partners who operate under strict data processing agreements to maintain our platform infrastructure.

Any third party that receives your data is contractually bound to protect it and use it only for the stated purpose. We do not allow our partners to use your data for their own marketing or commercial purposes.

6. Data Retention

Winoh retains your personal information for as long as your account remains active and for a minimum period after account closure as required by Philippine law. Specifically:

  • Account and transaction records are kept for a minimum of five (5) years after account closure, in compliance with the Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
  • Marketing consent records are retained for the duration of your relationship with Winoh plus an additional three (3) years.
  • Technical logs (IP addresses, session data) are stored for up to twelve (12) months for security and fraud prevention purposes.

After the required retention period, your personal data is securely deleted or anonymised in a manner that prevents re-identification.

7. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by Winoh:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Ask us to correct any inaccurate or incomplete information in your account.
  • Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations.
  • Right to Object: Opt out of data processing activities that rely on your consent, such as receiving marketing messages.
  • Right to Data Portability: Receive your data in a structured, commonly used format where technically feasible.
  • Right to Complaint: Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, please email us at support@winoh.best with your full name and registered email address. We will respond within ten (10) business days.

8. Data Security Measures

Protecting your data is something Winoh takes very seriously. We have put in place both technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

  • 256-bit SSL/TLS encryption on all data transmissions between your browser and our servers
  • Password hashing using industry-standard algorithms (bcrypt) — we never store your plain-text password
  • Two-factor authentication (2FA) available for all player accounts
  • Regular penetration testing and vulnerability assessments conducted by third-party security firms
  • Strict internal access controls — only authorised Winoh personnel with a need-to-know basis can access personal data
  • Secure, geo-redundant data centres with 24/7 monitoring and intrusion detection systems

Despite our best efforts, no online platform can guarantee 100% security. In the event of a data breach that is likely to harm your rights, we will notify you and the National Privacy Commission within 72 hours as required by law.

9. Children's Privacy

Winoh is strictly for adults aged 21 and above, in compliance with Philippine law. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a minor has created an account, we will immediately suspend the account, refund any remaining balance where possible, and delete all associated personal data.

Parents and guardians who believe their child may have accessed Winoh should contact us immediately at support@winoh.best.

10. Changes to This Privacy Policy

Winoh may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. When we make significant changes, we will notify you via email or through a notice on the platform at least seven (7) days before the changes take effect.

We encourage you to review this page periodically. Your continued use of Winoh after any changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how Winoh handles your personal data, our Data Protection Officer (DPO) is available to help:

For escalated privacy concerns, you may also contact the National Privacy Commission of the Philippines at privacy.gov.ph.

winoh

A Platform Built for Filipinos, by People Who Get It

Winoh was built with the Filipino player in mind — from GCash and Maya payments to Pusoy and local football leagues. We understand what matters to you, and that includes keeping your personal information 100% secure and private.

Our privacy practices are aligned with local values: transparency, respect, and accountability. You'll never have to wonder what happens to your data when you play at Winoh.

Ready to Play Safely at Winoh?

Now that you know how we protect your privacy, it's time to join thousands of Kabayan players who trust Winoh for their daily betting and gaming experience. Sulit ang tiwala mo sa amin.